A HIPAA-compliant medical collection agency helps healthcare providers recover overdue patient balances while protecting sensitive information and preserving patient relationships. With a 4.8 Google rating from more than 2,000 reviews, Kinum combines respectful, patient-friendly outreach with secure HIPAA-compliant processes, easy-to-use collection systems, flexible recovery options, and licensing coverage across all 50 states. Every client also receives a dedicated customer representative, backed by a central client support team, making account placement, tracking, and communication simple for busy healthcare offices.
Collecting unpaid patient balances is a tough task for healthcare providers today. Strict regulations, sensitive medical debt, and the importance of maintaining good patient relationships make the process especially delicate. Kinum, is a highly rated collection agency, offers expert and customized solutions to meet these challenges.
Our name comes from: KIN means Family, NUM means Numbers
Family before Numbers .. People Before Profits!
What sets us apart from others?
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Proven Healthcare Leadership: Over 50% of our client base operates in healthcare, giving us deep industry experience across 2,000+ partners—including hospitals, physician groups, and senior care facilities, many of whom have trusted us for nearly a decade.
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Patient-Centered Outreach: Our representatives undergo specialized training in compassionate, respectful communication, ensuring high collection performance while safeguarding patient goodwill and protecting your practice’s online reputation.
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EHR & Billing System Integration: We integrate with major medical management platforms like AthenaHealth, while supporting fast, secure account uploads via Excel or HIPAA-compliant ShareFile.
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Mandatory BAA Execution: We readily execute a Business Associate Agreement (BAA) with healthcare clients if required, ensuring complete structural alignment with HIPAA privacy rules from day one.
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Strict Regulatory Compliance: Every communication protocol strictly adheres to HIPAA, FDCPA, TCPA, and CFPB Regulation F standards, eliminating compliance risks for your practice.
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First-Party & Early Intervention Options: We offer low-cost, diplomatic early outreach under your practice’s name to resolve minor balance gaps and co-pays before an account ever reaches traditional third-party collections.
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Data-Driven Behavioral Analytics: We utilize advanced data analytics—analyzing payment history and other useful indicators—to predict payment behavior and tailor our resolution strategy to each patient’s unique financial capacity.
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Segmented Recovery Strategy:
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60–180 Days Past Due: Managed with an amicable, courtesy-first approach focused on payment plan options, financial assistance guidance, and friendly reminders.
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180+ Days Past Due: Handled with structured, persistent follow-up to secure resolution before balances age into uncollectible debt.
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Optimal Placement Window: For maximum recovery rates and lower aging balances, we recommend placing accounts for outreach at 90 days of non-payment.
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Comprehensive KPI Tracking: We measure effectiveness using key performance indicators including recovery rates, Days Sales Outstanding (DSO), and patient satisfaction metrics to continuously refine outreach workflows.
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Authorized Legal Escalation: When standard recovery efforts are exhausted on uninsured or non-responsive accounts, we can coordinate compliant legal remedies—such as post-judgment garnishments or property liens—strictly upon your explicit authorization and in full accordance with court guidelines.
Contact us for Medical Collections
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Beyond HIPAA: Why GLBA Compliance Matters!The Gramm-Leach-Bliley Act (GLBA) is a U.S. federal law that mandates financial institutions, including collection agencies, to uphold significantly higher standards in safeguarding the privacy and security of customers’ nonpublic personal information. If the financial information is not properly protected due to your association with a non-compliant agency, your clinic’s reputation could suffer. Still majority of collection agencies are not GLBA compliant. It is important to get a written confirmation from the relevant contact person their collection agency is both GLBA and HIPAA compliant. |
A Track Record of Success for Medical Professionals
Kinum understands the intricacies of collecting medical debt. Some of the biggest medical companies and hospitals have hired us after conducting thorough investigation of our security, infrastructure, recovery rates and collections process.
Our team utilizes strategies specifically designed to recover outstanding balances while prioritizing compassionate and respectful patient interactions. This tailored approach preserves doctor-patient relationships, a critical consideration in healthcare collections.
Kinum’s Advantages for Medical Practices
- Enhanced Cash Flow: Kinum’s proven techniques optimize your revenue cycle, ensuring timely and efficient reimbursement.
- Reduced Staff Burden: Outsourcing collections to Kinum allows medical professionals to focus on their core priority – providing quality patient care.
- Compassionate Collections: Kinum maintains a patient-friendly approach, ensuring outstanding debts are managed without jeopardizing patient relationships.
- Peace of Mind: Kinum’s knowledge of federal and state healthcare regulations offers you the assurance that your practice remains compliant.
Testimonials Showcase Kinum’s Success
★★★★★ 5 stars
“We were having trouble keeping up with overdue accounts in-house. Kinum stepped in and handled things efficiently. They understand medical billing and keep communications professional. Our collection rate has improved, and patient feedback remains positive.”
★★★★★ 5 stars
“It’s crucial for us that any vendor takes HIPAA seriously, and Kinum did that on that front. Their collection performance is consistent, and their representatives are always prompt when we need assistance.”
★★★★★ 5 stars
“After trying a couple of other agencies, Kinum has proven to be a much better fit for our office. They provide a clear, organized process for recovering unpaid balances, which has helped our cash flow. Helpful staff and professional service throughout.”
The Kinum Difference
In a world of complex medical billing and patient privacy regulations, Kinum offers a secure, effective, and respectful way to collect outstanding debts. Partnering with Kinum is an investment in the financial health of your healthcare practice.
Can medical debt still be reported to credit bureaus?
It’s more limited than it used to be, and still evolving. The major credit bureaus voluntarily stopped reporting paid medical debt and unpaid medical balances under $500 back in 2022 and 2023. A federal rule that would have banned medical debt credit reporting entirely was finalized by the CFPB in January 2025, but a federal court vacated that rule in July 2025, so there’s no blanket nationwide ban today, though a number of states have since passed their own restrictions. Eligibility for reporting gets checked account by account rather than assumed either way.
Ready to Maximize Revenue While Safeguarding Patient Data?
Contact Kinum today for a complimentary consultation and learn more about how they can streamline your medical collections process.