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What does our 4.87 Google rating from over 2,200 reviews indicate? Wouldn’t you agree that our reputations are linked when we handle collections on your behalf? If we receive positive feedback even from the individuals we collect from, it reflects well on you too. We care about protecting both your reputation and ours. Our dental collection experts have successfully reversed the negative perceptions of debt collectors. After speaking with our friendly yet diplomatic team, clients often see us in a new, positive light. Our objective is to preserve the patient-practice relationship even after collections have been settled. |
Not only we deliver high recovery rates but is our team incredibly easy to work with. We are committed to providing the best customer service experience for your staff.
Office managers, administrators and accountants really appreciate how simple and intuitive our client portal is, making it easy to manage all your accounts online. Additionally, we provide an interactive zoom-training along with a comprehensive 3-page PDF tutorial that guides you through managing your accounts with just a few clicks. We proudly serve hundreds of dental practices nationwide.
In addition to managing unpaid patient bill collections, we are also well-versed in dental billing practices and the steps required for a swift insurance resolution. We can do low-cost reminder notices, collection demands and relatively more intensive collection calls service. All depends on your dental practice collection needs.
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Here are the top considerations for dental offices when hiring a collection agency, and why Kinum might be your best choice.
1. Reputation Management:
- Patient Experience: Choose an agency that prioritizes a positive patient experience, even during the collection process. Aggressive or rude tactics can damage the dental office’s reputation.
- Communication: The agency should communicate clearly and professionally with patients, explaining the debt and offering payment options. Collections should happen diplomatically, yet with the right amount of pressure.
- Online Reviews: Check online reviews and ratings to gauge the agency’s reputation among other dental offices and patients.
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2. Fee Structure:
- Contingency Fee: The agency only gets paid a percentage of the debt they collect. This can be motivating for the agency, but the percentage might be high. (Sign up)
- Fixed Fee: The dental office pays a set low-fee, regardless of the amount collected. (Sign up)
3. Compliance with Regulations:
- FDCPA (Fair Debt Collection Practices Act): Ensure the agency strictly adheres to the FDCPA, which protects consumers from abusive debt collection practices. This includes not harassing patients, using deceptive tactics, or making false statements. They should also be GLBA compliant and offer a secure online client portal.
- HIPAA (Health Insurance Portability and Accountability Act): Since patient information is sensitive, the agency must be HIPAA compliant to safeguard patient privacy and confidentiality.
- State Regulations: Be aware of any specific state laws regarding debt collection practices that might be stricter than federal regulations.
4. Credit Reporting Laws:
- FCRA (Fair Credit Reporting Act): The agency should be familiar with the FCRA, which regulates how credit information is collected, used, and shared. This includes accurate reporting of debts and dispute resolution procedures. Dental debts under $500 and which are less than one year old, cannot be reported to the credit bureaus.
- Timing of Reporting: Understand when the agency will report unpaid debts to credit bureaus, as this can impact a patient’s credit score.
- Dispute Handling: Have a clear process in place for handling disputes if a patient claims a debt is incorrect.