Q1. How will I submit accounts for collections?
A1. You will be given access to Kinum’s online “Client Portal” to submit accounts for collections. Our easy to use Client Portal lets you conveniently monitor recovery, report payments, upload documents and a lot more. If you put your accounts in a spreadsheet, we will be able to upload them in bulk.
We also have integrations with several popular billing platforms like QuickBooks, Raintree, Eaglesoft and AthenaHealth. These integrations allow you to directly transmit accounts to us without the need to re-enter on our Client Portal.
Q2. How soon will I be able to submit accounts, after completing the online orders form?
A2. Each new order is personally reviewed by our staff. Most clients are able to use our service within 1 business day, often on the same day of placing their order. You may even receive a call/email from our Sales Representative or Client Support in case we feel the need, or something does not look right.
Q3. Do you do Credit Bureau reporting?
A4. If you want us to do Credit Bureau Reporting, kindly let us know. There is a “Credit Reporting” section in our Service Agreement, please make sure that you understand the Federal Laws regarding Credit Reporting.
Q4. What kind of debts do you collect?
A5. We collect for Small Business, Medical, Utilities, Government, Banks, Credit Unions, Contractors, Senior Living, etc. We do both B2B and B2C debt collection. We do not do Consumer to Consumer debt collection ( personal debt between 2 individuals). In short, creditor must be a business entity based in USA.
Q5. Does Kinum has the licence to collect all across USA?
A6. Kinum is fully licenced to collect in 49 USA states and Puerto Rico. Only in Massachusetts we collect through our local collections partner. Kinum will therefore be able to handle debts all across USA.