Q1. How will I submit accounts for collections?
A1. You will be given access to Kinum’s secure online “Client Portal” to submit accounts for collections. Our easy-to-use Client Portal lets you conveniently monitor recovery, report payments, upload documents, and more. If you put your accounts in a spreadsheet, we will be able to upload them in bulk. Kindly see our tutorial page for additional information.
You should have the backup documentation proving the debt’s validity and the exact amount owed. Provide those documents promptly when requested by Kinum.
Q2. How soon will I be able to submit accounts after completing the online orders form?
A2. Our staff personally reviews each new order. Most clients can use our service in 2-3 business days after signing the contract.
Q3. Do you do Credit Bureau reporting?
A3. Yes. If you want us to do Credit Bureau Reporting, kindly let us know. There is a “Credit Reporting” section in our Service Agreement. Please make sure that you understand the Federal Laws regarding Credit Reporting. For credit reporting, you should provide at least the SSN or DOB of the debtor. Credit reporting is done in Collect Step ( contingency fee services), not in Connect Step ( fixed fee services).
Q4. What kind of debts do you collect?
A4. We collect for Small businesses, Medical, Utilities, Government, Banks, Credit Unions, Contractors, Senior Living, etc. We do both B2B and B2C debt collection. We do not collect Consumer to Consumer debt ( personal debt between 2 individuals). In short, the creditor must be a business entity based in USA. We do not work on B2C unpaid-rent accounts anymore.
Q5. Does Kinum have the license to collect all across the USA?
A5. Kinum is fully licensed to collect in 49 USA states and Puerto Rico. Only in Massachusetts we collect through our local collections partner. Kinum will therefore be able to handle debts all across the USA.
Q6. What documentation do you need from me?
A6. For us to work on your past-due accounts, you should have the backup documentation that proves the validity of the debt and the exact amount owed and provide us when requested. This includes the signed contracts, scans of ID, itemized statements, invoices, and any other documentation you may have to support the identity and current balance for the accounts submitted for collections. If your debtor signed an online contract for your service, provide the backup of when the contract was signed and the IP address. It really helps if there is an e-signature.