Collecting unpaid patient balances is a tough task for healthcare providers today. Strict regulations, sensitive medical debt, and the importance of maintaining good patient relationships make the process especially delicate. Kinum, is a highly rated collection agency, offers expert and customized solutions to meet these challenges.
Our name comes from: KIN– Family NUM– Numbers -> Family before Numbers
What sets us apart from others?
- Our approach focuses on safeguarding patient relationships with the help of highly trained representatives, ensuring compliance with healthcare regulations, and maximizing revenue recovery for medical practices of all sizes.
- Half of our clients are in the healthcare sector, and we excel in communicating with patients respectfully. We currently serve over 2,000 healthcare clients, including hospitals, physicians, and senior care facilities, many of whom have partnered with us for nearly a decade.
- We integrate with medical billing systems like AthenaHealth and eClinicalWorks and accept account submissions via Excel or Sharefile.
- Data analytics can be used to identify patterns in unpaid bills, predict payment behaviors, and optimize the collection process. Factors like income, education, geographic location and access to resources influence a patient’s ability to pay medical bills.
- We measure several KPIs to measure the effectiveness of our collection processes, including metrics like recovery rates, days outstanding, and patient satisfaction.
- For uninsured patients, if permitted by you, we can initiate legal action when all collection efforts fail. If allowed by the court, we can do wage garnishment and place liens on patient’s property.
- Fresh accounts require a lighter, more amicable approach, while older accounts may require a more persistent effort.
- For optimal recovery, we recommend assigning accounts at 90 days of non-payment.
Contact us for Medical Collections
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HIPAA and GLBA: Compliance as the Foundation
Kinum understands that patient privacy is paramount in medical collections. The company’s deep knowledge of the Health Insurance Portability and Accountability Act (HIPAA) and the Gramm-Leach-Bliley Act (GLBA) ensures that every step of the collections process protects sensitive patient information.
😏 What is GLBA? Never heard of it, and why is it important?The Gramm-Leach-Bliley Act (GLBA) is a U.S. federal law that mandates financial institutions, including collection agencies, to uphold significantly higher standards in safeguarding the privacy and security of customers’ nonpublic personal information. If the financial information is not properly protected due to your association with a non-compliant agency, your clinic’s reputation could suffer. Still majority of collection agencies are not GLBA compliant. It is important to get a written confirmation from the relevant contact person their collection agency is both GLBA and HIPAA compliant. |
A Track Record of Success for Medical Professionals
Kinum understands the intricacies of collecting medical debt. Some of the biggest medical companies and hospitals have hired us after conducting thorough investigation of our security, infrastructure, recovery rates and collections process.
Our team utilizes strategies specifically designed to recover outstanding balances while prioritizing compassionate and respectful patient interactions. This tailored approach preserves doctor-patient relationships, a critical consideration in healthcare collections.
Kinum’s Advantages for Medical Practices
- Enhanced Cash Flow: Kinum’s proven techniques optimize your revenue cycle, ensuring timely and efficient reimbursement.
- Reduced Staff Burden: Outsourcing collections to Kinum allows medical professionals to focus on their core priority – providing quality patient care.
- Compassionate Collections: Kinum maintains a patient-friendly approach, ensuring outstanding debts are managed without jeopardizing patient relationships.
- Peace of Mind: Kinum’s knowledge of federal and state healthcare regulations offers you the assurance that your practice remains compliant.
Testimonials Showcase Kinum’s Success
★★★★★ 5 stars
“As a busy medical office, we were struggling to manage our outstanding balances in-house. Kinum has been a lifesaver! Their team knows medical billing’s complexities and handles collections with both professionalism and sensitivity. We’ve seen a significant improvement in our collections without sacrificing patient goodwill.”
★★★★★ 5 stars
“Kinum’s expertise in HIPAA compliance has been invaluable. Knowing that patient data is handled with the utmost security gives us the peace of mind to focus on quality care. Their collection results are excellent, and their team is always available for questions or guidance.”
★★★★★ 5 stars
“We’ve been using other collection agencies in the past, but the difference with Kinum is noticeable. They are true partners in our financial success. Their strategic approach to medical collections has boosted our cash flow, allowing us to invest in better patient care. Very responsive and professional!”
The Kinum Difference
In a world of complex medical billing and patient privacy regulations, Kinum offers a secure, effective, and respectful way to collect outstanding debts. Partnering with Kinum is an investment in the financial health of your healthcare practice.
Ready to Maximize Revenue While Safeguarding Patient Data?
Contact Kinum today for a complimentary consultation and learn more about how they can streamline your medical collections process.