An experienced commercial collection agency can turn unpaid invoices into resolved accounts, helping your business recover what’s rightfully yours while preserving your valuable client relationships.
By thoroughly considering the following factors, you can choose a commercial collection agency that aligns with your business goals. Here is how Kinum measures up to these critical industry standards.
1. Reputation and Track Record
Look for an agency with a proven history of success and ethical conduct.
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2,500+ 5-Star Reviews: Kinum has over 2,500 Google reviews with an average rating of 4.87 out of 5.0. We are one of the highest-rated agencies in the nation.
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75% Success Rate: We have a phenomenal success rate on commercial B2B debts. Most accounts that are less than 180 days old, deemed viable and have adequate documentation achieve a recovery rate of over 75%.
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Ethical Standards: We strictly follow all federal and state laws. We have a dedicated team of experienced commercial collectors and a vast network of lawyers all over the USA to ensure compliance.
2. Experience and Expertise
Does the agency understand your specific industry and the nuances of B2B debt?
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Nationwide Industry Experts: Kinum’s management team is one of the most experienced in the entire USA. We have hands-on experience in collections and compliance across nearly all industries and work in all 50 states.
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“People Before Profits”: Our name comes from KIN (Family) + NUM (Numbers). We believe in “Family before Numbers” and “People before Profits.”.
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Diplomatic Strategy: Our collection strategies strike a balance between diplomacy and firmness. We ensure effective outcomes without burning bridges. Legal action is reserved as the last option when everything else fails.
3. Fees and Pricing Structure
You need a transparent fee structure with no hidden surprises.
Kinum’s pricing is absolutely transparent. There are no on-boarding or setup fees.
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If you choose our fixed-fee option, you keep 100% of what’s collected—you simply pay about $20 per case.
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If you prefer traditional contingency collections with no upfront cost, our fee is based on the age, balance, and complexity of the account. Your contingency rate will typically range from 20% to 40% of the amount recovered. We’ll confirm the exact fee in advance, and if there’s no recovery, there’s no fee. Credit reporting can be done of you want.
- Legal action is initiated as the last resort (after taking permission from you).
4. Technology and Data Security
Inquire about data protection and how you will track progress.
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Top-Tier Compliance: We take security very seriously. With a dedicated IT security officer, we are proud to be SSAE 18 SOC 1 Type 2, GLBA, PCI-DSS, and HIPAA compliant.
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Secure Portal: All accounts are conveniently submitted and managed through our secure 24/7 client portal.
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Dedicated Support: You will be assigned a dedicated representative that can be contacted at any time. You can also reach our Kinum Central Client Support at (888) 471-0280 x 4.
5. Licensing and Reach
Verify that the agency is licensed and bonded in your region.
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Licensed Nationwide: Kinum is bonded, insured, and licensed to recover in all 50 states and Puerto Rico.
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Bilingual Services: We can perform debt collections in both English and Spanish to remove communication barriers.
6. References and Feedback
Always check client experiences before signing up.
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Verified Reviews: Check our online reviews to see what others are saying.
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Industry References: If you still need references, we will try to obtain permission from a current client in your specific industry to share their experience with you.
Contact us using the form below. To Sign up – click here
Ready to Start Collecting?
Don’t let unpaid invoices hurt your cash flow. Choose the option that fits your needs:
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(Keep 100% of recovery, if you opt for fixed fee service)
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(No Recovery, No Fee)
Contact us for Commercial Collections
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