debt recovery

Your members trust you with their financial lives. When accounts go delinquent, the way you collect matters as much as the amount you recover. Kinum specializes in credit union debt recovery — empathetic, compliant, and designed to protect the member relationship your institution has spent years building.

• Are you a credit union dealing with rising delinquencies on auto loans, credit cards, personal loans, or overdraft accounts — and need a collection partner that understands the member-first culture you’re built on?
• A partner that operates at bank-grade data security standards (GLBA-compliant), so your member data never leaves a controlled, audited environment — and your examiners never flag your third-party vendor program.
• One that offers both a low-cost fixed-fee option for fresh accounts and a No Recovery, No Fee contingency model for older, harder-to-collect balances — so you match the tool to the account, not the other way around.
• Secure Excel imports a batch of accounts directly into our portal, so you don’t have to manually type every account one by one.

Kinum provides 100% reputation-safe collections for credit unions across all 50 states. GLBA, FDCPA, TCPA & PCI-DSS compliant. SSAE 18 SOC 1 Type 2 certified. 4.85★ from over 2,500 Google reviews.

Need a Collection Agency? Contact us

Credit unions today are managing more loan volume, more product complexity, and more delinquency pressure than at any point in the past decade. NCUA data shows overall loan delinquency rates at their highest level since 2013, with credit card and used auto loan charge-offs exceeding their peaks from the 2008 financial crisis. Meanwhile, NCUA’s 2025 supervisory priorities place collection program sufficiency at the top of every examination agenda.

Inside most credit unions, a small internal team is simultaneously handling early-stage calls, repossession deficiencies, charge-offs, legal files, and member service. Late-stage and lower-balance accounts are the first to fall through the cracks — not because of neglect, but because there simply aren’t enough hours.

The AR Pressure Points Credit Unions Know Too Well

These are precisely the reasons most credit unions keep early-stage work in-house and push tougher, late-stage, or charged-off accounts to a specialized agency that understands their environment.

What Credit Unions Should Expect From a Collection Partner

When you send member accounts to an outside agency, you are not just outsourcing phone calls — you are trusting that firm with the relationships your credit union has built. A capable partner should bring:

• Bank-grade data security — GLBA-mindset data handling, encrypted file exchange, role-based access controls, and annual third-party audits (Kinum holds SSAE 18 SOC 1 Type 2 certification).
• Full regulatory alignment — FDCPA, FCRA, TCPA, GLBA, and state-specific collection law compliance, with documented processes your examiners can review.
• A member-friendly tone — Firm, persistent, and professional — never threatening, never aggressive. Every Kinum call is recorded and subject to random audit.
• Omnichannel outreach — Written demands, phone calls, and where permitted, digital outreach — all within legal consent boundaries.
• Actionable reporting — Recovery broken down by product type, delinquency bucket, and account age so you can show meaningful results to your board and to examiners.
• A dedicated contact — Not a call center queue. A named Kinum representative who knows your credit union and your portfolio.

A good partner feels like an extension of your AR team, not a black box you hope is complying with the law.

Choose the Service Model That Fits You Best

Kinum offers both Fixed-Fee and Contingency-Based collection services:

• Fixed-Fee Service: Ideal for recently overdue accounts, providing predictable costs and rapid debt recovery.
• Contingency-Based Service: Perfect for older, challenging debts where our dedicated recovery specialists pursue collections diligently, only charging when successful.

Fixed-Fee Written Demands (Connect)

• Flat fee of approximately $15 per account for up to 5 professional demand letters.
• Letters go out under Kinum’s name as a licensed third-party collection agency — adding legal weight without involving your internal staff.
• Members pay your credit union directly — Kinum takes no percentage of what’s collected.
• Works best for accounts under 120 days past due where a formal third-party notice prompts a fast cure.
• USPS address verification included at no extra charge.
• Non-responsive accounts can be escalated to Step 2 contingency calls at any time.

Contingency Collection Calls (Collect)

• No recovery, no fee — Kinum earns a percentage only when funds are successfully recovered.
• Best for accounts over 120 days past due, broken promises, repeat delinquents, and charged-off balances your team no longer has bandwidth to pursue.
• Dedicated recovery specialists handle outbound campaigns on auto deficiencies, credit card charge-offs, personal loan balances, HELOC deficiencies, and overdraft accounts.
• Skip tracing included free — locating members who have moved or gone silent.
• Free credit bureau reporting (with your authorization) — an ethical, effective motivator for resolution.
• Free bankruptcy screening and litigious debtor checks on every account.
• When the balance and circumstances justify it, legal action is available through Kinum’s national attorney network — only with your explicit approval.

Serving Credit Unions Nationwide — All 50 States + Puerto Rico. Need a Collection Agency? Contact us High recovery rates. References from existing credit union clients available on request.

What Your Credit Union Needs to Get Started

• Member name, address, and contact information
• Account type and outstanding balance
• Date of last payment or date of delinquency
• Any prior internal collection activity or payment agreements
• Loan or account documentation to support the balance (provided on request)
• Most credit unions are fully onboarded within 2–3 business days of completing the online order form and signing the service agreement.
• There is no setup fee. Accounts can be submitted individually or in bulk via spreadsheet through Kinum’s secure 24/7 client portal with two-factor authentication.

Quick start: Send a test batch of 10–20 accounts or a CSV export. Kinum reviews in 1 business day and recommends the lowest-friction path for your portfolio.

Internal Practices That Improve Recovery Before Accounts Reach Us

External collections work best on top of a strong internal foundation. High-performing credit unions typically:

• Begin outreach at 15–29 days past due — not 60 or 90
• Offer realistic, time-limited workout arrangements for documented short-term hardship
• Segment high-risk accounts (indirect auto, higher-risk credit tiers, repeat delinquents) and set clear internal thresholds for when accounts move to third-party
• Keep documented records of all internal collection activity for examiner review
• Review portfolio performance by product type and delinquency bucket — not just as an aggregate\

Kinum can help your team refine these internal thresholds so the handoff to third-party collections is clean, timely, and documented.

NCUA 2025 Supervisory Priorities — What This Means for Your Collection Program

NCUA examiners in 2025 are specifically reviewing:

• The sufficiency of each credit union’s collection program — whether internal staffing and third-party vendor activity together represent adequate pursuit of delinquent accounts
• Credit card portfolio performance — delinquency and charge-off rates that now exceed 2008 crisis peaks
• Used auto loan deficiencies — delinquency and charge-off rates at their highest levels on record
• Third-party vendor oversight — documentation of how outside collection agencies are selected, monitored, and held to compliance standards
• Overdraft program compliance — policies, disclosures, and outreach practices under increasing CFPB scrutiny

Partnering with Kinum gives your credit union a documented, auditable, FDCPA-aligned collection program that holds up to examination. Our compliance certifications — SSAE 18 SOC 1 Type 2, GLBA, PCI-DSS, TCPA, FDCPA — are available for your vendor due diligence file.

Compliance & Data Security

• GLBA Compliant — Member nonpublic personal information handled under full Gramm-Leach-Bliley Act safeguards, including data minimization, secure storage, and privacy controls.
• SSAE 18 SOC 1 Type 2 Certified — Independently audited data security controls, reviewed annually by a third-party auditor. Kinum maintains a dedicated IT security officer.
• FDCPA & FCRA Aligned — Full legal adherence to federal consumer protection laws on every account, every call, every letter.
• PCI-DSS Compliant — Highest-tier payment data security for all member payment transactions processed through Kinum.
• TCPA Compliant — All outbound phone contact follows TCPA consent and timing requirements.
• Licensed in all 50 states + Puerto Rico — Bonded and insured nationwide.
• Bilingual collections — English and Spanish outreach available for credit unions serving diverse member communities.

Frequently asked Questions

Q: Is Kinum licensed to collect in our state?

A: Yes. Kinum is bonded, insured, and licensed to collect in all 50 US states and Puerto Rico. No matter where your credit union operates or where your members are located, Kinum can legally and compliantly pursue recovery.

State collection laws vary significantly — statute of limitations on debt, permissible contact hours, required disclosures, and licensing requirements all differ by jurisdiction. Kinum’s compliance team tracks state-level requirements continuously so your credit union never has to.

Q: What happens if a member files for bankruptcy after their account is placed with Kinum?

A: Collection activity stops immediately upon confirmed notice of bankruptcy filing, as required by the automatic stay provision of the US Bankruptcy Code (11 U.S.C. § 362).

Kinum’s contingency collection service includes free bankruptcy screening on every account at placement, and ongoing monitoring flags accounts where bankruptcy is subsequently filed. Your credit union is notified promptly so the account can be handled appropriately — whether that means filing a proof of claim or reclassifying the account internally.

No collection fees are charged on accounts where bankruptcy prevents recovery.

Contact us for Credit Union Collections

Your Name (required) Your Email (required) Your Phone (required) What is your Industry (required) —Please choose an option—MedicalDentalEducationSmall BusinessLarge BusinessEnergyFinanceHospitalityAutomotiveGovernmentConstructionLegalTechnologyUtilitySenior LivingOther Additional Information (Optional, but recommended.) Please prove you are human by selecting the cup.

Credit unions are facing more credit stress, more regulatory scrutiny, and higher member expectations — all at once. You cannot afford to ignore delinquent accounts, and you cannot afford to pursue them in a way that damages the trust you’ve spent years building.

Kinum’s amicable approach — firm enough to recover, respectful enough to protect your reputation — is built for exactly this environment. We recover more by working with members rather than against them, keeping them willing to resolve rather than fighting back.

Need a Collection Agency? Contact us Or call us at 1-888-885-4686 | Email: ko@kinum.com

A pharmacy collection agency is a licensed, HIPAA-compliant third-party firm that recovers unpaid prescription costs, patient co-pays, deductible balances, and amounts owed after insurance denial on behalf of retail pharmacies, hospital outpatient pharmacies, compounding pharmacies, and long-term care facilities. Unlike general collection agencies, a pharmacy specialist operates under a Business Associate Agreement (BAA) with the pharmacy, handles Protected Health Information (PHI) under the minimum-necessary standard required by HIPAA, and understands the insurance, Medicare, and Medicaid billing structures that make pharmacy debt uniquely complex to recover.

HIPAA-compliant process | BAA available | Bulk account upload | English & Spanish letters | Fixed-fee and contingency options

When a pharmacy engages a collection agency to recover unpaid debts—such as outstanding prescription costs, co-pays, or other fees—it has specific expectations to ensure the process is effective, compliant, and maintains the pharmacy’s reputation and customer relationships. Additionally, the collection agency must have relevant experience,  nationwide license (in case patient moves to a different state) and their services should be easy to use.

Contact us for Pharmacy Collections

Your Name (required) Your Email (required) Your Phone (required) What is your Industry (required) —Please choose an option—MedicalDentalEducationSmall BusinessLarge BusinessEnergyFinanceHospitalityAutomotiveGovernmentConstructionLegalTechnologyUtilitySenior LivingOther Additional Information (Optional, but recommended.) Please prove you are human by selecting the heart.

 

What Pharmacies Should Expect from a Collection Agency:

1. Effective Debt Recovery: The pharmacy expects the collection agency to efficiently recover outstanding debts. This involves utilizing proven strategies tailored to the pharmaceutical industry to maximize the amount recovered without unnecessary delays.
2. Professionalism and Ethical Conduct:
   • Respectful Communication: The agency should interact with customers courteously, understanding that financial difficulties can be sensitive.
   • Brand Representation: As an extension of the pharmacy, the agency should uphold the same standards of professionalism and customer service.
3. Compliance with Laws and Regulations:
   • HIPAA Compliance: Pharmacies handle sensitive health information. The collection agency must adhere to the Health Insurance Portability and Accountability Act (HIPAA) to protect patient privacy and confidentiality.
   • Fair Debt Collection Practices Act (FDCPA): The agency must comply with FDCPA regulations, ensuring lawful collection practices and avoiding harassment or deceptive methods.
   • State and Local Regulations: Adherence to all relevant state and local laws governing debt collection, including any specific regulations related to pharmaceutical services.
4. Preservation of Customer Relationships:
   • Maintaining Trust: The agency should handle collections in a manner that doesn’t damage the customer’s trust in the pharmacy.
   • Future Business Considerations: Recognizing that today’s debtor could be a future customer, the agency should avoid tactics that might prevent future patronage.
5. Transparent Reporting and Communication:
   • Regular Updates: Providing the pharmacy with timely reports on collection activities, recovered amounts, and outstanding accounts.
   • Accessible Support: Being available to discuss specific accounts, answer questions, and adjust collection strategies as needed.
6. Competitive Fees and Cost-effectiveness:
   • Reasonable Pricing: The pharmacy expects the agency’s fees to be fair and proportionate to the debts recovered.
   • Value for Money: Ensuring that the cost of collection does not outweigh the benefits of recovering the debts.
7. Customized Approach:
   • Industry-Specific Strategies: Utilizing methods that are effective within the pharmaceutical sector.
   • Tailored Communication: Adjusting communication styles to suit different customer demographics and situations.
8. Reputation Management:
   • Protecting the Pharmacy’s Image: Avoiding aggressive or unethical collection tactics that could lead to negative publicity.
   • Positive Representation: Acting in a way that reflects well on the pharmacy, potentially enhancing its reputation for professionalism and care.
9. Advanced Technology and Security Measures:
   • Data Security: Implementing robust cybersecurity protocols to protect sensitive customer information.
   • Efficient Systems: Using modern software for tracking debts, reporting, and ensuring compliance with all regulatory requirements.
10. Legal Support:
    • Guidance on Legal Matters: Providing advice or resources related to legal actions if debts cannot be recovered through standard collection efforts.
    • Compliance Assurance: Ensuring all collection activities are legally sound to prevent litigation risks.
11. Customer Financial Education:
    • Payment Plan Options: Offering solutions such as installment plans to help customers manage their debts.
    • Resource Provision: Supplying information that helps customers understand their bills and the importance of timely payments.
12. High Recovery Rates with Minimal Complaints:
    • Efficiency: Achieving strong recovery rates to improve the pharmacy’s cash flow.
    • Customer Satisfaction: Minimizing complaints by handling collections in a customer-friendly manner.
13. Integration with Pharmacy Systems:
    • Seamless Data Exchange: Ability to integrate with the pharmacy’s existing billing and record-keeping systems for efficient data transfer. If integration is not possible, then at least give an option to submit accounts in a batch instead of hand entering one by one.
    • Real-Time Updates: Providing up-to-date information that can be accessed as needed.
14. Compliance with Insurance and Third-party Payers:
    • Understanding of Insurance Processes: Knowledgeable about dealing with insurance companies, Medicare, Medicaid, and other third-party payers.
    • Coordination on Denied Claims: Assisting in collecting payments that arise from denied insurance claims or uncovered services.
15. Cultural Sensitivity and Multilingual Support:
    • Diverse Communication: Ability to communicate effectively with customers from various cultural backgrounds.
    • Language Services: Offering multilingual support to ensure clear communication.

In summary, the agency should protect the pharmacy’s reputation, maintain positive customer relationships, and operate transparently.

Our 4-Stage Pharmacy Revenue Recovery Framework

1. Secure Ledger Ingestion:
Safely batch-upload past-due resident profiles, overdrawn store accounts, and uncollected co-pay files via Excel into our secure portal.
2. HIPAA & PBM Scrubbing: 
Cross-reference accounts to isolate third-party insurance dependencies and ensure strict HIPAA data-encryption compliance before outreach.
3. Diplomatic Patient Mediation:
Initiate a compassionate, soft-touch communication sequence focused on resolving outstanding co-pays while preserving local community trust.
4. Account Reconciliation:
Establish clear payment resolution paths for large private-pay prescription debts, allowing your staff to cleanly balance the pharmacy ledger.

Compliance — HIPAA, FDCPA, and BAA Requirements

Pharmacy collections is one of the most heavily regulated areas of debt collection in the United States because it sits at the intersection of two major federal frameworks: healthcare privacy law (HIPAA) and consumer financial protection law (FDCPA).

FAQ — Pharmacy Collection Agency

Is it a HIPAA violation to send a pharmacy patient to collections?
No. Sending an unpaid pharmacy account to a collection agency is not a HIPAA violation, provided the pharmacy executes a signed Business Associate Agreement (BAA) with the collection agency before sharing any patient data, and only the minimum necessary Protected Health Information (PHI) is disclosed. PHI permitted for collection purposes includes the patient’s name, address, date of birth, Social Security number, payment history, and account number — but not diagnosis codes, specific medication names, or treatment details beyond what is needed to identify the debt.

Can a pharmacy send a patient to collections for an unpaid co-pay?
Yes. Unpaid co-pays, deductibles, and patient-responsibility balances after insurance adjudication are all legitimate collection accounts. The collection agency must comply with the FDCPA for consumer pharmacy accounts — sending a debt validation notice within five days of first contact, respecting calling hour restrictions, and adhering to Regulation F contact frequency limits. Kinum handles all FDCPA compliance requirements automatically on every pharmacy account placed with us.

Do I need a Business Associate Agreement with my pharmacy collection agency?
Yes. Under HIPAA’s Privacy Rule (45 CFR §164.504(e)), any collection agency that will receive Protected Health Information — patient names, addresses, account details — from a pharmacy must sign a Business Associate Agreement (BAA) before any data is shared. The BAA defines the permitted uses of PHI, requires appropriate security safeguards, and establishes breach notification obligations. Kinum provides a signed BAA to every pharmacy client as part of standard onboarding at no additional cost.

How long before a pharmacy should send a bill to collections?
Industry practice is to transfer accounts to a collection agency after 60–90 days of non-payment, following at least two internal billing reminders. Recovery rates decline significantly after 120 days and drop sharply after 180 days — a 90-day account recovers at roughly double the rate of a 180-day account. Kinum’s Step 1 fixed-fee service is specifically designed for accounts in the 30–60 day window, allowing early intervention before accounts age into harder territory.

Can a pharmacy report unpaid bills to credit bureaus?
Yes. The HIPAA Privacy Rule’s definition of “payment” includes credit bureau reporting of unpaid healthcare accounts. A pharmacy can report delinquent patient accounts to Equifax, Experian, and TransUnion through a collection agency, provided the agency follows FCRA accuracy standards and gives the patient required pre-reporting notice. However, as of 2023, the three major credit bureaus no longer report medical debts under $500. Kinum can report eligible unpaid pharmacy accounts to credit bureaus as part of its collection service.

What happens to uncollected pharmacy co-pays if I don’t send them to collections?
Unpaid co-pays that are never pursued by a collection agency are written off as bad debt — reducing net revenue and, at sufficient scale, affecting the pharmacy’s payer contract renewal positions. Additionally, consistent non-pursuit of co-pays can create compliance risk: Medicare and Medicaid anti-kickback provisions require that co-pay collection be pursued in good faith. Routinely writing off co-pays without collection effort may be viewed as an improper discount to Medicare/Medicaid patients. Using a low-cost collection service like Kinum’s fixed-fee demand letters is the most cost-effective way to pursue these balances in good faith.

How do pharmacies handle collections for denied insurance claims?
When an insurance claim is denied and the patient-responsibility balance is established, the pharmacy should first exhaust the insurance appeals process before transferring the account to collections. Once the denial is final and the patient has been notified of their responsibility, the balance can be transferred to a collection agency. Kinum’s collectors are trained to communicate accurately with patients about the insurance context of their balance — distinguishing between what the insurer paid, what the plan considers patient responsibility, and what (if anything) is in dispute — which reduces the most common objection and speeds resolution.

What information does Kinum need to collect a pharmacy account?
To place a pharmacy account with Kinum, the pharmacy provides: patient name, current address (or last known address — Kinum performs USPS change-of-address scrubs), date of birth, account balance, date of service or original balance date, and a contact phone number if available. No diagnosis codes, medication names, or clinical information should be included — only the billing information necessary to identify and contact the patient about their financial obligation. Kinum’s online portal accepts individual account entry or bulk CSV upload.

Does Kinum offer Spanish-language collection services for pharmacy accounts?
Yes. Kinum sends collection demands in both English and Spanish. For pharmacies with significant Spanish-speaking patient populations — particularly those serving communities where prescription access and insurance literacy vary — multilingual outreach materially increases patient contact rates and resolution outcomes. Spanish-language demand letters are available at no additional cost as part of all fixed-fee demand services.

How does Kinum handle pharmacy patients who dispute their balance?
When a patient disputes a pharmacy balance within 30 days of receiving Kinum’s initial demand notice, Kinum’s FDCPA obligations require ceasing collection activity and providing written verification of the debt before resuming contact. Kinum notifies the pharmacy of the dispute, requests the relevant account documentation (billing records, insurance explanation of benefits, original transaction records), and issues a formal written debt verification response to the patient. If the documentation reveals a billing error, Kinum adjusts or closes the account and notifies the pharmacy accordingly. Kinum never continues collection on a disputed account without first completing the verification process.

Can you recover small-balance uncollected prescription co-pays?

Yes. We efficiently manage high-volume, small-balance pharmacy accounts, provided they meet our standard agency minimum of $50.00 per placement. This allows your billing team to easily offload micro-debts without draining operational hours.

How does your agency ensure HIPAA compliance during the data upload process?

 Data security is our absolute priority for all medical and dental accounts. Our intake portal utilizes enterprise-grade encryption for all secure Excel imports, ensuring that protected health information (PHI) remains completely secure and fully compliant with all federal HIPAA regulations.

Kinum provides convenient, secure debt collection services through a user-friendly Online Client Portal. Sign-up, submit and track accounts from your home or office, without any inconvenience.

Our insured and bonded professionals achieve high recovery rates while maintaining amicable relationships with debtors. We are licensed to operate in all 50 states. Transparent pricing, no on-boarding fee and no hidden fee guarantee.

Our recovery rate and client satisfaction are reflected in our 2,000+ Google reviews, scoring an impressive average rating of 4.87 out of 5. Kinum is licensed to collect in all 50 states and Puerto Rico.

Client Portal Functionality

Using the online portal, you can easily complete all tasks with ease:

• Login securely and conveniently using a two-factor authentication.
  • Your username and password.
  • One time code emailed to you, keeps your account secure even if your login credentials are compromised.
    

    ---

• A dashboard view that shows a summary of how much amount has been collected for you, performance breakup by each stage.
  

  ---

• Submit accounts, provide backup documents, post payments/updates using simple forms or buttons.
  

  ---

• Get monthly collection statements and reports for your reference.
  

  ---

Contact us 

Your Name (required) Your Email (required) Your Phone (required) What is your Industry (required) —Please choose an option—MedicalDentalEducationSmall BusinessLarge BusinessEnergyFinanceHospitalityAutomotiveGovernmentConstructionLegalTechnologyUtilitySenior LivingOther Additional Information (Optional, but recommended.) Please prove you are human by selecting the car.

Services: 

Signup for Connect (fixed fee) | Collect ( contingency service) | Contact us

Seamless Collection Management with Secure Client Portal

One of the key features that set Kinum apart is their easy to use secure client portal. This online platform allows businesses ( and medical practices) to initiate and monitor their collection activities effortlessly. With just a few clicks, you can manage your accounts, track progress, and stay updated on the status of your collections. This transparency and ease of access mean you can focus on your core business while Kinum takes care of your collection needs.

• Free Bankruptcy screening and Free Credit Bureau reporting in contingency collections.
• Free Change of Address check and Litigious defaulter check at no cost.
• Accounts can be further recommended to one of our national network of lawyers for filing a Legal suit to recover money (only if you want).
• We can perform debt collections in both English and Spanish.
• Apart from B2C collections, we also have a dedicated Commercial Collection Division for B2B collections.
• Kinum has consistently passed SSAE 18 SOC 1 Type 2 data security compliance.
• We are HIPAA, GLBA, TCPA and FDCPA compliant too.

Personalized Service with a Dedicated Representative

Every client is assigned a dedicated representative who understands your specific needs and provides personalized assistance throughout the collection process.  Additionally, Kinum offers a centralized customer service number (888) 471-0280 x 4), that is easy to reach, providing you with the peace of mind that help is always just a phone call away.

Compliance and Reputation Preservation

Kinum takes pride in adhering to all federal and state laws during the recovery process. They guarantee that every action taken is fully compliant, ensuring that your business remains protected from legal complications from our side.

Moreover, Kinum understands the importance of maintaining your reputation. Special care is taken to handle all interactions with debtors professionally and respectfully.

A Name with a Meaning

The name “Kinum” reflects the agency’s core values: “KIN” stands for family, and “NUM” stands for numbers. This signifies their belief in putting family before numbers and people before profits.

Kinum’s approach is deeply rooted in the philosophy that the well-being of individuals and relationships should always come first. Debtors/patients are more likely to cooperate with an agency who treats them respectfully rather aggressively.

Why Choose Kinum?

Choosing Kinum means partnering with a collection agency that prioritizes your needs, upholds the highest standards of compliance, and values your reputation.

Our innovative client portal, dedicated representatives, and customer-centric approach make us an ideal choice for businesses seeking reliable and ethical collection partners.

An experienced commercial collection agency can turn unpaid invoices into resolved accounts, helping your business recover what’s rightfully yours while preserving your valuable client relationships.

By thoroughly considering the following factors, you can choose a commercial collection agency that aligns with your business goals. Here is how Kinum measures up to these critical industry standards.

1. Reputation and Track Record

Look for an agency with a proven history of success and ethical conduct.

• 2,500+ 5-Star Reviews: Kinum has over 2,500 Google reviews with an average rating of 4.87 out of 5.0. We are one of the highest-rated agencies in the nation.

• 75% Success Rate: We have a phenomenal success rate on commercial B2B debts. Most accounts that are less than 180 days old, deemed viable and have adequate documentation achieve a recovery rate of over 75%.

• Ethical Standards: We strictly follow all federal and state laws. We have a dedicated team of experienced commercial collectors and a vast network of lawyers all over the USA to ensure compliance.

2. Experience and Expertise

Does the agency understand your specific industry and the nuances of B2B debt?

• Nationwide Industry Experts: Kinum’s management team is one of the most experienced in the entire USA. We have hands-on experience in collections and compliance across nearly all industries and work in all 50 states.

• “People Before Profits”: Our name comes from KIN (Family) + NUM (Numbers). We believe in “Family before Numbers” and “People before Profits.”.

• Diplomatic Strategy: Our collection strategies strike a balance between diplomacy and firmness. We ensure effective outcomes without burning bridges. Legal action is reserved as the last option when everything else fails.

3. Fees and Pricing Structure

You need a transparent fee structure with no hidden surprises.

Kinum’s pricing is absolutely transparent. There are no on-boarding or setup fees.

• If you choose our fixed-fee option, you keep 100% of what’s collected—you simply pay about $20 per case.

• If you prefer traditional contingency collections with no upfront cost, our fee is based on the age, balance, and complexity of the account. Your contingency rate will typically range from 20% to 40% of the amount recovered. We’ll confirm the exact fee in advance, and if there’s no recovery, there’s no fee. Credit reporting can be done of you want.

• Legal action is initiated as the last resort (after taking permission from you).

4. Technology and Data Security

Inquire about data protection and how you will track progress.

• Top-Tier Compliance: We take security very seriously. With a dedicated IT security officer, we are proud to be SSAE 18 SOC 1 Type 2, GLBA, PCI-DSS, and HIPAA compliant.

• Secure Portal: All accounts are conveniently submitted and managed through our secure 24/7 client portal.

• Dedicated Support: You will be assigned a dedicated representative that can be contacted at any time. You can also reach our Kinum Central Client Support at (888) 471-0280 x 4.

5. Licensing and Reach

Verify that the agency is licensed and bonded in your region.

• Licensed Nationwide: Kinum is bonded, insured, and licensed to recover in all 50 states and Puerto Rico.

• Bilingual Services: We can perform debt collections in both English and Spanish to remove communication barriers.

6. References and Feedback

Always check client experiences before signing up.

• Verified Reviews: Check our online reviews to see what others are saying.

• Industry References: If you still need references, we will try to obtain permission from a current client in your specific industry to share their experience with you.

Contact us using the form below. To Sign up  – click here

---

Ready to Start Collecting?

Don’t let unpaid invoices hurt your cash flow. Choose the option that fits your needs:

• (Keep 100% of recovery, if you opt for fixed fee service)

• (No Recovery, No Fee)

Contact us for Commercial Collections

Your Name (required) Your Email (required) Your Phone (required) What is your Industry (required) —Please choose an option—MedicalDentalEducationSmall BusinessLarge BusinessEnergyFinanceHospitalityAutomotiveGovernmentConstructionLegalTechnologyUtilitySenior LivingOther Additional Information (Optional, but recommended.) Please prove you are human by selecting the tree.

 

 

The scheduled price revision for the Kinum Step 1 and Step 2 services has been implemented. Effective – 1/Sept/2023.

---

Hire a debt collector that costs nearly $3.15 for each demand sent to your debtor. The cost of paper, envelope, printing, mailing and several additional services mentioned below are included.  There are no surprises, it’s a fixed fee service, and your debtors pay you directly. My services will also free up the time of your in-house staff. Contact us for any questions.

Here is the best part:
➤ Most clients can write off this cost as a business expense in taxes after consulting their accountant.

Serving thousands of clients nationally. Highly rated on Google, 4.8 out of 5 stars, with hundreds of client reviews, including Medical practices, Small businesses, Utilities, Dental offices and Large Corporations.

(Representational image – pixabay)

What will I do?  (I = Kinum)

➜ I will work on 100 delinquent accounts and send five tactical collection letters for each account. ( 1 account = 5 contacts made to your debtor)

➜ My collection demands are very impactful. These two-letter words “Collection Agency” have a strong impact on debtors, like when you are speeding & you see a “Cop”. You suddenly slow down & start following rules. They are far more likely to pay when they get demands from me versus when you were collecting yourself.

➜ You can assign these accounts to me at your own pace. (in 6 months, or 1 year, or 2 years or more .. there are no expiration dates on account purchased)

➜ I will do these additional screenings on each account at no extra cost.

  ➤ Has your debtor filed for Bankruptcy?
  ➤ Litigious defaulter check: If your debtor has a history of filing lawsuits on businesses like yours, I will inform you and protect you by close that account.
  ➤ Address Check: People move all the time. I will check if USPS has a new address for your debtor. If so, I will send demands to that new address.

➜ I can send these letters in Spanish or English (your choice).

➜ All these letters are attorney approved.

➜ If there is a mail return, I will inform you.

➜ I am legally compliant with Local and Federal laws. All my services are HIPAA, FDCPA and FCPA compliant (including the latest REG-F laws). I can work in all 50 states.

➜ I can contact your debtors in one of the following three ways (your choice)

  ➤ First Party contact series: Five reminders sent under your name (2 automated phone calls, plus 3 written reminders). No 3^rd party name is involved.

  ➤ Third Party contact series: All five demands are made under the name of Kinum collection agency. (Default service).


  ➤ Hybrid series: One reminder letter under your name, followed by four demands in the name of Kinum Collection Agency.

 

Order Now – 100 accounts

Process of assigning these accounts

➜ I will provide you with a secure online portal (SSAE 18 SOC 1 Type 2 data security compliance Certification). You can either enter accounts one-by-one or send a batch of accounts using an excel spreadsheet.

➜ You will be able to monitor my collection activity online – 24/7.

➜ Provision to stop collection activity on any account. You can also post payments and run performance reports at any time.

What I need from you

➜ Keep backup documents handy for all accounts submitted to me. These could be signed contracts, invoices, and other documents that prove the legitimacy of the debt.

➜ Promptly update me of any payments made to you by debtors so that subsequent letters go with the correct balance. If it is Paid in full, I will stop sending more demands and mark the balance as zero.

What I won’t do in the fixed fee service?

  ➤ But, I handle these tasks in the “Verbal Demands” service mentioned later in this article.

➜ I will not make personal phone calls to the debtors. 

➜ If a dispute is received, I will mark that account as disputed and let you directly deal with the debtor. 

➜ I will not do Credit Bureau reporting in this step.

Finally – How much do I charge?

Your total out-of-the-pocket cost to hire me: Only $15.75 per account for 100 accounts. 5 Contacts per account! So for nearly $3 per contact, I bear the cost of Paper, Envelope, Printing, Mailing, and many other additional services mentioned above. My price drops as low as $1.50 per contact ( BEAT THAT !!) Businesses these days are short-staffed. Let your in-house staff work on their core job responsibilities while I work on your accounts receivable. Your in-house recovery costs are multiple times more than the cost of my service. Most collection agencies hate my service since they cannot even come close to the price I am offering here. Traditional agencies typically offer only contingency-based collection services. There are no surprises, as your cost is fixed. Assign accounts once they are 60 to 120 days past due for maximum recovery.

Other Packages that I offer

The cost per account decreases if you need more accounts ( and vice versa).

 

Order Now – Select your preferred package

---

What if an account remains unpaid after five demands?

➜ Many of your debtors will require that extra effort. They can be transferred for intensive collections (Verbal Demands).

➜ I will call your debtor multiple times to recover your money.

➜ Verbal demands is a contingency fee service. This means I get paid only when I collect. No recovery means No fee.

➜ You get 60% of the amount collected, and I keep 40%.

➜ All calls to clients are recorded and randomly reviewed for Quality Assurance and compliance. 

➜ We can also do Credit Reporting on these accounts (if you want).

➜ If a dispute is received, I will take appropriate action based on the nature of the dispute and the backup documentation provided by you.

➜ You sit back and relax. Even if a debtor calls you to make a payment, tell him to contact me.

➜ I deploy some pretty advanced tools to recover money (including Skip Tracing).  

➜ If everything fails, I can refer this case to a lawyer after getting your permission.

My recovery rate is way higher than the industry average.

As you might guess, there are clients for whom I have collected 100% of their debt. There are others for whom I have collected nothing. I deploy several highly effective tactics to recover your accounts receivable.

I put “people” before numbers & profits. Backed by a team of the finest professionals with decades of experience in the debt collection industry, I am eager to start collecting for you.

“I”, “we” and “us” in this article refers to “Kinum Inc.”, The Smarter Collection Agency. We are recovering almost 2 million dollars each month for our clients ..( as of Aug 2022 ).