Why Credit Unions Trust Kinum

With extensive experience serving credit unions across the country, Kinum specializes in recovering debts quickly, professionally, and compliantly. Our tailored collection services are designed specifically to address the unique needs of credit unions, from overdraft recovery to delinquent loans.

Choose the Service Model That Fits You Best

Kinum offers both Fixed-Fee and Contingency-Based collection services:

• Fixed-Fee Service: Ideal for recently overdue accounts, providing predictable costs and rapid debt recovery.
• Contingency-Based Service: Perfect for older, challenging debts where our dedicated recovery specialists pursue collections diligently, only charging when successful.

Unmatched Reputation, Proven Results

Boasting a remarkable Google rating of 4.85 stars from over 2,500 reviews, Kinum collection agency is renowned for its ethical, professional, and effective approach. Our highly trained team focuses on preserving your member relationships while recovering outstanding debts.

Security and Compliance at Our Core

We understand that safeguarding member data is paramount for credit unions. Kinum ensures strict adherence to both the Gramm-Leach-Bliley Act (GLBA) and the Fair Debt Collection Practices Act (FDCPA), offering complete peace of mind.

Benefits of Partnering with Kinum:

• Nationwide Coverage: No matter where your credit union operates, we provide consistent, compliant service.
• Tailored Solutions: Customized strategies for overdraft fees, delinquent loans, and other specific collection needs.
• Superior Customer Relations: Our empathetic yet firm approach maintains goodwill between your credit union and its members.
• Data Protection: State-of-the-art cybersecurity measures to protect sensitive financial information.

Contact us for Credit Union Collections

Take the Next Step Towards Efficient Debt Recovery

Enhance your credit union’s financial health and member satisfaction with Kinum’s expert debt recovery services. Experience why countless credit unions nationwide rely on our expertise to recover debts effectively and professionally.

Ready to streamline your collections?

Contact Kinum collection agency today and discover how we make debt recovery easier, secure, and efficient.

When a pharmacy engages a collection agency to recover unpaid debts—such as outstanding prescription costs, co-pays, or other fees—it has specific expectations to ensure the process is effective, compliant, and maintains the pharmacy’s reputation and customer relationships. Additionally, the collection agency must have relevant experience,  nationwide license (in case patient moves to a different state) and their services should be easy to use.

Contact us for Pharmacy Collections

Here are the primary expectations a pharmacy must have from a collection agency:

1. Effective Debt Recovery: The pharmacy expects the collection agency to efficiently recover outstanding debts. This involves utilizing proven strategies tailored to the pharmaceutical industry to maximize the amount recovered without unnecessary delays.
2. Professionalism and Ethical Conduct:
   • Respectful Communication: The agency should interact with customers courteously, understanding that financial difficulties can be sensitive.
   • Brand Representation: As an extension of the pharmacy, the agency should uphold the same standards of professionalism and customer service.
3. Compliance with Laws and Regulations:
   • HIPAA Compliance: Pharmacies handle sensitive health information. The collection agency must adhere to the Health Insurance Portability and Accountability Act (HIPAA) to protect patient privacy and confidentiality.
   • Fair Debt Collection Practices Act (FDCPA): The agency must comply with FDCPA regulations, ensuring lawful collection practices and avoiding harassment or deceptive methods.
   • State and Local Regulations: Adherence to all relevant state and local laws governing debt collection, including any specific regulations related to pharmaceutical services.
4. Preservation of Customer Relationships:
   • Maintaining Trust: The agency should handle collections in a manner that doesn’t damage the customer’s trust in the pharmacy.
   • Future Business Considerations: Recognizing that today’s debtor could be a future customer, the agency should avoid tactics that might prevent future patronage.
5. Transparent Reporting and Communication:
   • Regular Updates: Providing the pharmacy with timely reports on collection activities, recovered amounts, and outstanding accounts.
   • Accessible Support: Being available to discuss specific accounts, answer questions, and adjust collection strategies as needed.
6. Competitive Fees and Cost-effectiveness:
   • Reasonable Pricing: The pharmacy expects the agency’s fees to be fair and proportionate to the debts recovered.
   • Value for Money: Ensuring that the cost of collection does not outweigh the benefits of recovering the debts.
7. Customized Approach:
   • Industry-Specific Strategies: Utilizing methods that are effective within the pharmaceutical sector.
   • Tailored Communication: Adjusting communication styles to suit different customer demographics and situations.
8. Reputation Management:
   • Protecting the Pharmacy’s Image: Avoiding aggressive or unethical collection tactics that could lead to negative publicity.
   • Positive Representation: Acting in a way that reflects well on the pharmacy, potentially enhancing its reputation for professionalism and care.
9. Advanced Technology and Security Measures:
   • Data Security: Implementing robust cybersecurity protocols to protect sensitive customer information.
   • Efficient Systems: Using modern software for tracking debts, reporting, and ensuring compliance with all regulatory requirements.
10. Legal Support:
    • Guidance on Legal Matters: Providing advice or resources related to legal actions if debts cannot be recovered through standard collection efforts.
    • Compliance Assurance: Ensuring all collection activities are legally sound to prevent litigation risks.
11. Customer Financial Education:
    • Payment Plan Options: Offering solutions such as installment plans to help customers manage their debts.
    • Resource Provision: Supplying information that helps customers understand their bills and the importance of timely payments.
12. High Recovery Rates with Minimal Complaints:
    • Efficiency: Achieving strong recovery rates to improve the pharmacy’s cash flow.
    • Customer Satisfaction: Minimizing complaints by handling collections in a customer-friendly manner.
13. Integration with Pharmacy Systems:
    • Seamless Data Exchange: Ability to integrate with the pharmacy’s existing billing and record-keeping systems for efficient data transfer. If integration is not possible, then at least give an option to submit accounts in a batch instead of hand entering one by one.
    • Real-Time Updates: Providing up-to-date information that can be accessed as needed.
14. Compliance with Insurance and Third-party Payers:
    • Understanding of Insurance Processes: Knowledgeable about dealing with insurance companies, Medicare, Medicaid, and other third-party payers.
    • Coordination on Denied Claims: Assisting in collecting payments that arise from denied insurance claims or uncovered services.
15. Cultural Sensitivity and Multilingual Support:
    • Diverse Communication: Ability to communicate effectively with customers from various cultural backgrounds.
    • Language Services: Offering multilingual support to ensure clear communication.

In summary, the agency should protect the pharmacy’s reputation, maintain positive customer relationships, and operate transparently.

Our insured and bonded professionals achieve high recovery rates while maintaining amicable relationships with debtors. We are licensed to operate in all 50 states. Transparent pricing, no on-boarding fee and no hidden fee guarantee.

Our recovery rate and client satisfaction are reflected in our 2,000+ Google reviews, scoring an impressive average rating of 4.87 out of 5. Kinum is licensed to collect in all 50 states and Puerto Rico.

Client Portal Functionality

Using the online portal, you can easily complete all tasks with ease:

• Login securely and conveniently using a two-factor authentication.
  • Your username and password.
  • One time code emailed to you, keeps your account secure even if your login credentials are compromised.
    

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• A dashboard view that shows a summary of how much amount has been collected for you, performance breakup by each stage.
  

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• Submit accounts, provide backup documents, post payments/updates using simple forms or buttons.
  

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• Get monthly collection statements and reports for your reference.
  

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Services: 

Signup for Connect (fixed fee) | Collect ( contingency service) | Contact us

Seamless Collection Management with Secure Client Portal

One of the key features that set Kinum apart is their easy to use secure client portal. This online platform allows businesses ( and medical practices) to initiate and monitor their collection activities effortlessly. With just a few clicks, you can manage your accounts, track progress, and stay updated on the status of your collections. This transparency and ease of access mean you can focus on your core business while Kinum takes care of your collection needs.

• Free Bankruptcy screening and Free Credit Bureau reporting in contingency collections.
• Free Change of Address check and Litigious defaulter check at no cost.
• Accounts can be further recommended to one of our national network of lawyers for filing a Legal suit to recover money (only if you want).
• We can perform debt collections in both English and Spanish.
• Apart from B2C collections, we also have a dedicated Commercial Collection Division for B2B collections.
• Kinum has consistently passed SSAE 18 SOC 1 Type 2 data security compliance.
• We are HIPAA, GLBA, TCPA and FDCPA compliant too.

Personalized Service with a Dedicated Representative

Every client is assigned a dedicated representative who understands your specific needs and provides personalized assistance throughout the collection process.  Additionally, Kinum offers a centralized customer service number (888) 471-0280 x 4), that is easy to reach, providing you with the peace of mind that help is always just a phone call away.

Compliance and Reputation Preservation

Kinum takes pride in adhering to all federal and state laws during the recovery process. They guarantee that every action taken is fully compliant, ensuring that your business remains protected from legal complications from our side.

Moreover, Kinum understands the importance of maintaining your reputation. Special care is taken to handle all interactions with debtors professionally and respectfully.

A Name with a Meaning

The name “Kinum” reflects the agency’s core values: “KIN” stands for family, and “NUM” stands for numbers. This signifies their belief in putting family before numbers and people before profits.

Kinum’s approach is deeply rooted in the philosophy that the well-being of individuals and relationships should always come first. Debtors/patients are more likely to cooperate with an agency who treats them respectfully rather aggressively.

Why Choose Kinum?

Choosing Kinum means partnering with a collection agency that prioritizes your needs, upholds the highest standards of compliance, and values your reputation.

Our innovative client portal, dedicated representatives, and customer-centric approach make us an ideal choice for businesses seeking reliable and ethical collection partners.

An experienced commercial collection agency can turn unpaid invoices into resolved accounts, helping your business recover what’s rightfully yours while preserving your valuable client relationships.

By thoroughly considering the following factors, you can choose a commercial collection agency that aligns with your business goals. Here is how Kinum measures up to these critical industry standards.

1. Reputation and Track Record

Look for an agency with a proven history of success and ethical conduct.

• 2,500+ 5-Star Reviews: Kinum has over 2,500 Google reviews with an average rating of 4.87 out of 5.0. We are one of the highest-rated agencies in the nation.

• 75% Success Rate: We have a phenomenal success rate on commercial B2B debts. Most accounts that are less than 180 days old, deemed viable and have adequate documentation achieve a recovery rate of over 75%.

• Ethical Standards: We strictly follow all federal and state laws. We have a dedicated team of experienced commercial collectors and a vast network of lawyers all over the USA to ensure compliance.

2. Experience and Expertise

Does the agency understand your specific industry and the nuances of B2B debt?

• Nationwide Industry Experts: Kinum’s management team is one of the most experienced in the entire USA. We have hands-on experience in collections and compliance across nearly all industries and work in all 50 states.

• “People Before Profits”: Our name comes from KIN (Family) + NUM (Numbers). We believe in “Family before Numbers” and “People before Profits.”.

• Diplomatic Strategy: Our collection strategies strike a balance between diplomacy and firmness. We ensure effective outcomes without burning bridges. Legal action is reserved as the last option when everything else fails.

3. Fees and Pricing Structure

You need a transparent fee structure with no hidden surprises.

Kinum’s pricing is absolutely transparent. There are no on-boarding or setup fees.

• If you choose our fixed-fee option, you keep 100% of what’s collected—you simply pay about $20 per case.

• If you prefer traditional contingency collections with no upfront cost, our fee is based on the age, balance, and complexity of the account. Your contingency rate will typically range from 20% to 40% of the amount recovered. We’ll confirm the exact fee in advance, and if there’s no recovery, there’s no fee. Credit reporting can be done of you want.

• Legal action is initiated as the last resort (after taking permission from you).

4. Technology and Data Security

Inquire about data protection and how you will track progress.

• Top-Tier Compliance: We take security very seriously. With a dedicated IT security officer, we are proud to be SSAE 18 SOC 1 Type 2, GLBA, PCI-DSS, and HIPAA compliant.

• Secure Portal: All accounts are conveniently submitted and managed through our secure 24/7 client portal.

• Dedicated Support: You will be assigned a dedicated representative that can be contacted at any time. You can also reach our Kinum Central Client Support at (888) 471-0280 x 4.

5. Licensing and Reach

Verify that the agency is licensed and bonded in your region.

• Licensed Nationwide: Kinum is bonded, insured, and licensed to recover in all 50 states and Puerto Rico.

• Bilingual Services: We can perform debt collections in both English and Spanish to remove communication barriers.

6. References and Feedback

Always check client experiences before signing up.

• Verified Reviews: Check our online reviews to see what others are saying.

• Industry References: If you still need references, we will try to obtain permission from a current client in your specific industry to share their experience with you.

Contact us using the form below. To Sign up  – click here

Ready to Start Collecting?

Don’t let unpaid invoices hurt your cash flow. Choose the option that fits your needs:

• (Keep 100% of recovery, if you opt for fixed fee service)

• (No Recovery, No Fee)

Contact us for Commercial Collections

Here is the best part:
➤ Most clients can write off this cost as a business expense in taxes after consulting their accountant.

Serving thousands of clients nationally. Highly rated on Google, 4.8 out of 5 stars, with hundreds of client reviews, including Medical practices, Small businesses, Utilities, Dental offices and Large Corporations.

(Representational image – pixabay)

What will I do?  (I = Kinum)

➜ I will work on 100 delinquent accounts and send five tactical collection letters for each account. ( 1 account = 5 contacts made to your debtor)

➜ My collection demands are very impactful. These two-letter words “Collection Agency” have a strong impact on debtors, like when you are speeding & you see a “Cop”. You suddenly slow down & start following rules. They are far more likely to pay when they get demands from me versus when you were collecting yourself.

➜ You can assign these accounts to me at your own pace. (in 6 months, or 1 year, or 2 years or more .. there are no expiration dates on account purchased)

➜ I will do these additional screenings on each account at no extra cost.

  ➤ Has your debtor filed for Bankruptcy?
  ➤ Litigious defaulter check: If your debtor has a history of filing lawsuits on businesses like yours, I will inform you and protect you by close that account.
  ➤ Address Check: People move all the time. I will check if USPS has a new address for your debtor. If so, I will send demands to that new address.

➜ I can send these letters in Spanish or English (your choice).

➜ All these letters are attorney approved.

➜ If there is a mail return, I will inform you.

➜ I am legally compliant with Local and Federal laws. All my services are HIPAA, FDCPA and FCPA compliant (including the latest REG-F laws). I can work in all 50 states.

➜ I can contact your debtors in one of the following three ways (your choice)

  ➤ First Party contact series: Five reminders sent under your name (2 automated phone calls, plus 3 written reminders). No 3^rd party name is involved.

  ➤ Third Party contact series: All five demands are made under the name of Kinum collection agency. (Default service).


  ➤ Hybrid series: One reminder letter under your name, followed by four demands in the name of Kinum Collection Agency.

Process of assigning these accounts

➜ I will provide you with a secure online portal (SSAE 18 SOC 1 Type 2 data security compliance Certification). You can either enter accounts one-by-one or send a batch of accounts using an excel spreadsheet.

➜ You will be able to monitor my collection activity online – 24/7.

➜ Provision to stop collection activity on any account. You can also post payments and run performance reports at any time.

What I need from you

➜ Keep backup documents handy for all accounts submitted to me. These could be signed contracts, invoices, and other documents that prove the legitimacy of the debt.

➜ Promptly update me of any payments made to you by debtors so that subsequent letters go with the correct balance. If it is Paid in full, I will stop sending more demands and mark the balance as zero.

What I won’t do in the fixed fee service?

  ➤ But, I handle these tasks in the “Verbal Demands” service mentioned later in this article.

➜ I will not make personal phone calls to the debtors. 

➜ If a dispute is received, I will mark that account as disputed and let you directly deal with the debtor. 

➜ I will not do Credit Bureau reporting in this step.

Finally – How much do I charge?

Other Packages that I offer

The cost per account decreases if you need more accounts ( and vice versa).

What if an account remains unpaid after five demands?

➜ Many of your debtors will require that extra effort. They can be transferred for intensive collections (Verbal Demands).

➜ I will call your debtor multiple times to recover your money.

➜ Verbal demands is a contingency fee service. This means I get paid only when I collect. No recovery means No fee.

➜ You get 60% of the amount collected, and I keep 40%.

➜ All calls to clients are recorded and randomly reviewed for Quality Assurance and compliance. 

➜ We can also do Credit Reporting on these accounts (if you want).

➜ If a dispute is received, I will take appropriate action based on the nature of the dispute and the backup documentation provided by you.

➜ You sit back and relax. Even if a debtor calls you to make a payment, tell him to contact me.

➜ I deploy some pretty advanced tools to recover money (including Skip Tracing).  

➜ If everything fails, I can refer this case to a lawyer after getting your permission.

My recovery rate is way higher than the industry average.

As you might guess, there are clients for whom I have collected 100% of their debt. There are others for whom I have collected nothing. I deploy several highly effective tactics to recover your accounts receivable.

I put “people” before numbers & profits. Backed by a team of the finest professionals with decades of experience in the debt collection industry, I am eager to start collecting for you.

“I”, “we” and “us” in this article refers to “Kinum Inc.”, The Smarter Collection Agency. We are recovering almost 2 million dollars each month for our clients ..( as of Aug 2022 ).

Benefits of Registering

Clients will be given access to Kinum’s online Client Portal so that they can start submitting accounts for collections. The Client Portal can be utilized to monitor performance and inform Kinum of any payments that clients may receive directly. It can also be used to upload documents and transfer accounts from one service to another. Kinum has software integration with several billing platforms like AthenaHealth, Pulse, QuickBooks, and Raintree. This allows clients to directly transfer accounts from their accounting software to Kinum, without the need to re-enter them on the Client Portal.

Kinum serves small businesses and medical practices to improve their revenue and collections using advanced technology and automation. Kinum works in the best interest of its clients and attempts to maintain the valuable relationship between creditor and defaulter.

Sign Up Today!

Clients signing up through KinumOrders.com for the “Collect” service will incur no upfront costs since this step is purely contingency-based. No Recovery means No Fees. Kinum gets paid only when it recovers money. Kinum recommends using “Connect” (low-cost Collection Letters) for accounts that are less than 120 days past due. Accounts that are over 120 days or returned mail are better suited for our “Collect” (U.S. Based Collection Calls) service.

For a detailed explanation of Kinum collection services visit KinumOrders.com or Kinum.com.

This post is also available on Kinum.com at this location.
https://kinum.com/blog/kinum-inc-launches-self-service-order-website/